Job information

• Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)

• Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)

• Efficiently creates & communicates offers within CRM/ERP (SAP)

• Efficiently processes orders (within CRM/ERP) as well returns/warranties

• Enters customer information into CRM and process customer account set up with shared service center

• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests

• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.

• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner

• Balances open tasks with other customer support priorities within the team or department when known

• Other Part Sales department tasks and assignments as directed by department manager

• Desired working hours: 8:30AM until 5:00PM.

• 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers

• A technical or business degree or commensurate experience in an inside sales function

• Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately

• Ability to read & correctly interpret customer requests

• Experience working with OEM factories and industrial suppliers is desirable

• Ability to type in part numberss efficiently into software order entry screens.

• Able to multi-task and work under pressure in a service environment.

• Self-motivated and highly organized. Must be able to work independently and as part of a team.

• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.

• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software

Your Benefits:
GEA offers a competitive salary and comprehensive benefits package which includes medical, dental, vision, 401(k), paid time off, tuition reimbursement, and much more.

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high-performance culture.

http://www.gea.com/global/en/careers/apply-now/jobs

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