Does your boss call you the rockstar of administration?

Are you the maven of customer service?

Do you have payroll & bookkeeping experience?

Are you looking to take the next step in your career? Grow Your Career with Forestville Water District.

Under general supervision, the Customer Services/Office Assistant performs a variety of functions in receiving and processing service requests; perform fiscal recordkeeping, work in maintaining and updating billing accounts; and receive and resolve complaints and questions concerning the delivery of services and status of accounts.

Essential Functions

• Receives and processes service requests, collects appropriate funds, and coordinates establishment of services with other District staff.
• Receives and responds to complaints about District service; resolves a variety of problems related to accurate meter readings, high consumption, delinquent accounts, turn-ons, turn-offs, non-reads, and improper billings.
• Receives and processes billing payments.
• Coordinates account status problems with District General Manager.
• Determines and calculates costs for different types of water and sewer connections.
• Researches and applies District policies and regulations regarding establishment and maintenance of services.
• Establish and maintain cooperative working relationships with co-workers, outside agencies, and the public.
• Regular attendance and adherence to prescribed work schedule to conduct job responsibilities.

Other Duties

• Audits meter readings.
• Communicates with customers, face-to-face and via the telephone, to discuss and resolve problems and concerns, providing a variety of information regarding District policies, programs, and functions.
• Performs related duties as assigned.
• Assist with Board Clerk duties.
• Gathers, organizes, and prepares a variety of information utilizing appropriate software in processing the district payroll.
• Prepares a variety of correspondence, memoranda, and other items as delegated by the General Manager.
• Operates a variety of office equipment and computers in the performance of work assignments.
• Assists with gathering and distributing financial data and projections for the preparation of the district budget.
• Participates in housekeeping duties.
• Performs related duties as assigned.
• Create, schedule and publish social media posts.
• Update website as needed.

Job Standards/Specifications

Knowledge of:

• Customer service procedures and methods of resolving complaints.
• District policies and regulations regarding the establishment and maintenance of services.
• Geography of the District and the location of District facilities.
• District billing practices and fiscal recordkeeping methods.
• Computerized billing and service information systems.
• Governmental and public agency rules and regulations.

Ability to:

• Skillfully use computer systems and software applications related to District administrative functions, including QuickBooks, word-processing and spreadsheet software, as appropriate.
• Perform a variety of difficult and sensitive customer service functions regarding the establishment and maintenance of District services.
• Maintain and update payment and billing records, resolving problems regarding delinquent accounts.
• Research and evaluate information regarding customer service and payment problems.
• Analyze and evaluate customer complaints.
• Make arithmetic calculations quickly and accurately.
• Coordinate customer service functions with other District functions and services.
• To work alone or in a team setting.
• Maintain tactful and good relations when working with the public regarding District services and complaints.
• Screening calls and Direct calls to the appropriate individual
• Continue to work efficiently with constant interruptions or change in deadlines.

Desirable Qualifications

Any combination of education and experience that would likely provide the necessary knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of increasingly responsible work experience in performing customer service and relations work, preferably including experience in a governmental or public agency setting.

Requirements

Driver License:

Possession of a valid California Class C Driver License may be required at the time of appointment. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.

Physical Activities:

• Drives a vehicle (may also be required to fly) to attend meetings and run errands on behalf of the district.
• Extended sedentary office position although standing in work areas and walking between work areas may be required.
• Work in an office environment, lift and move objects up to 25 pounds such as large binders, books, and small office equipment.
• Occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
• Sufficient finger/hand coordination and dexterity to operate and adjust office equipment.
• Regularly use of a telephone for communication.
• Use office equipment such as computers, copiers, and FAX machines.
• Hearing and vision within normal ranges with or without correction.

About Us

The Forestville Water District (FWD) is a special district of the state of California, located in western Sonoma County. The district covers approximately 5 square miles and serves about 3,000 customers in Central Forestville and Mirabel Heights areas. www.forestvillewd.com

What we offer

• CalPERS
• Medical, dental & vision plan options
• Competitive vacation and sick leave accruals, 12 paid holidays, and an additional floating holiday per year.
• Retirement fully integrated with Social Security
• Work schedule flexibility

Closing date: 5/22/23 11:59 p.m. In your cover letter please include the following:

• Your experience interacting with a challenging customer that required explaining rules, legal requirements, ideas, concepts, or unwanted news. Detail the purpose of the interaction, your role, how you handled the situation, and the outcome.
• Describe your duties related to ensuring the accuracy of information, verifying the accuracy of data entered into computerized databases and systems, and comparing and proofing information for completeness, accuracy, and conformance with standards.

All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on this job announcement. Applications received after the recruitment closes will not be accepted.

Applicants must successfully pass background check, physical and drug testing. Provide proof of current driver's license including DMV copy of driving record free of multiple or serious traffic violations or accidents for at least three (3) consecutive years.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Forestville, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Successful applicants must complete a background check, physical & drug testing. Are you willing to complete these requirements?

Experience:

• Customer service: 2 years (Required)
• Payroll: 2 years (Required)
• Bookkeeping: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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