Customer Service Representative Job at Chesterfield County, VA
High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. A minimum of three years of customer service experience, including scheduling appointments, is preferred. Excellent keyboarding and computer experience is essential. Pre-employment drug testing, FBI criminal background check, and education/degree verification required.
Check in clients, answer phones and schedule appointments for designated agency programs. Manage changes such as cancellations and/or rescheduling appointments using centralized scheduling for clients. Responds to phone calls and email messages. Enter client/provider activities into the house data base system. Perform cashiering tasks and research customer account financial information. Perform other work as required.
An Equal Opportunity Employer Committed to Hiring a Diverse and Bilingual Workforce.
This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Monday - Friday; 8:00 a.m. - 5:00 p.m.
Mental Health Support Services
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