Customer Service Representative - Organix Recycling - REMOTE

Job Summary:
Responsible for managing customer queries and concerns while providing world class customer service to meet or exceed the needs of the customer. Identify the root cause of issues and take all reasonable action in coordination with appropriate internal and external stakeholders to resolve in a manner satisfactory to the customer. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customer, and resolve issues quickly and effectively.

Essential Duties and Responsibilities:

• Receive, resolve, and record customer service inquiries coming in through the phone and email systems
• Clarify customer concern, identify and assess customers’ needs to achieve resolution
• Identify and communicate the best solution to resolve the problem
• Track case through to resolution to ensure client needs are met
• Maintain accurate records of all customer account information, inquiries, and interactions in CRM, including recording resolution of all inquiries
• Communicate with and assist field employees as needed to facilitate service delivery
• Escalate problems as necessary and follow up to ensure resolution
• Run reports as needed
• Ship materials and supplies to stores and drivers as needed

Required Skills & Abilities:

• Strong phone/email contact handling skills and active listening
• Team player willing to help others as needed
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different styles
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of Microsoft Excel
• Ability to quickly learn new computer applications and systems
• Fluency in English is required. Fluency in Spanish is desired but not required

Qualifications Experience:

• 2-3 years of proven customer support experience

Education:

• High school diploma or equivalent

Physical Requirements:

• Prolonged sitting or standing at a desk and working on a computer, answering a phone

Pay: Salary, to be determined.

Benefits: We offer an extensive and competitive benefit plan for all our full-time employees as we value their time and commitment. Our benefits include:

• Medical
• Dental
• Vision
• Generous 401k match up to 4%
• Company paid Long Term Disability
• Company paid Short Term Disability
• Company paid AD&D.
• Company paid Life.
• Voluntary life for employee and family
• Health Savings plan
• Paid Time Off
• Sick Time
• Paid weekly

Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.