Responsibilities

Position Type: Full Time

Location: North Canton, Ohio

Date Posted: Date posted 10/17/2022

Areas of Interest: Call Center, Customer Operations, Customer Service, IT Services/Support

Requisition Number: 324329BR

Business Unit: Customer Operations

Start a career with Spectrum keeping people connected! [$20/Hour plus shift differentials]

Do you enjoy helping people and problem solving? Spectrum is hiring tech-savvy customer service oriented people. Starting pay is $20/Hour plus shift differential! Text "REP" to 97211 to easily apply!

At A Glance

In-Office Position
Mid-day to early evening start times with at least one weekend day
$20/hour plus shift differential
Easily apply Text "REP" to 97211; Select option: Rep 1, Cust Svc Internet/Voice
Exceptional benefits including free Spectrum services and tuition reimbursement
13-week paid comprehensive training program includes classroom and one-on-one mentoring to help you jumpstart your new career.
Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.

What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you’ll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get started
The minimum requirements for the Internet/Voice Representative are:Ability to read, write, speak and understand English
High School Diploma or GED

Preferred Qualifications
Preferred qualifications for the Internet/Voice Representative are:6 months or more customer service or related experience
6 months or more of basic technical support experience
6 months or more heavy volume phone experience
6 months or more working with computers and multiple software applications

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift

Work Location: In person

Please Note :
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