CUSTOMER SERVICE REP (Courier) Job at Williamson Medical Center
At Williamson Medical Center, our employees are smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room. We know you would be the perfect addition to our team!
Job Summary
The Laboratory Courier is responsible for transporting specimens back to the lab while serving as a representative of Williamson Medical Center in the community. They are responsible for upholding all of Williamson Medical Center’s Core Values and adhering to all Williamson Medical Center policies and dress codes. Effective communication and customer service with patients and clients are vital to the job.
Essential Functions:
- Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC’s Standards of Performance in all areas of job duties and responsibilities.
- Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
- Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
- Works well with other laboratory employees to maintain an environment of teamwork.
- Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
- Examines patient specimens for properly labeling and communicates problems with facility staff. Maintains working knowledge of laboratory policies and procedures.
- Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
- Responds appropriately to tests with a priority of STAT, call results or timed specimens
- Responsible for training new employees as assigned.
- Transports specimens from doctor’s offices, skilled nursing facilities, draw stations, and other clients of Williamson Medical Center Laboratory.
- Completes lab supply orders and delivers in a timely manner.
- Follows guidelines of Customer Service staff to properly coordinate courier runs.
- Uses critical thinking to ensure specimens are returned to lab in required time frames.
- Keeps vehicle serviced and keeps interior and exterior clean.
- Follows all driving laws and promotes the mission, vision, and values of the hospital when using the courier car.
- Performs other duties as assigned.
Position Requirements
Formal Education / Training:
- High school graduate or GED.
- Valid operational Tennessee driver’s license and insurable under Williamson Medical Center’s insurance carrier.
Workplace Experience:
- Excellent driving record.
- Excellent customer service skills, basic computer skills.
Equipment and Skills Training:
On the job training of specimen transportation requirements and hospital policies and procedures.
Knowledge, Skills and Abilities:
On the job training of specimen transportation requirements and hospital policies and procedures.
Knowledge, Skills and Abilities:
- Knowledge of medical laboratory science
- Strong organizational skills and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, be attentive to detail and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
- Basic computer skills
- Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
- Ability to communicate in English verbally and in writing.
- Ability to perform multi-functional tasks.
- Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
- Ability to learn, reason and perform mathematical calculations related to job.
- Ability to use critical thinking skills.
- Requires light to moderate work with 40 pounds maximum weight to lift and carry.
- Manual dexterity and mobility in both hands; exposed to repetitive motion.
- Frequent reaching, bending, stooping, kneeling, and crouching.
- Requires prolonged standing and walking
- Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
Key Results
1 Prepares for runs in a timely manner and follows schedule and route appropriately
2 Delivers supplies and reports timely and accurately
3 Keeps vehicle serviced and keeps interior and exterior clean.
4 Follows safe driving practices
5 Transports specimens following safety guidelines and returns them to the lab in a timely manner. D
6 Establishes good working relationship with clients and draw station staff. D
7 Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
2 Delivers supplies and reports timely and accurately
3 Keeps vehicle serviced and keeps interior and exterior clean.
4 Follows safe driving practices
5 Transports specimens following safety guidelines and returns them to the lab in a timely manner. D
6 Establishes good working relationship with clients and draw station staff. D
7 Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
- In-services reviewed and signed before due date D
- Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way.
- Communicates issues or concerns to coordinator or lead tech
- Reads email daily
- Notifies draw stations of ETA for each run.
- Documents runs and logs appropriately
- Uses backline app, or equivalent communication with CS staff. D
- Reports to work on time
- Rarely calls out from work
- Rarely misses time punches in API
- Submits requests for PTO within policy guidelines
- Does not take extended lunches.
- Takes appropriate breaks as dictated by work load.
- Cell phones kept on vibrate
- Phones/Electronic/Headphone devices used during break/meal times only
- Does not use personal phones in patient care areas
- Uses the hospital internet for work purposes only
- Helps coordinator with tasks as needed
- Follows through on work assignments
- Willingly seeks out/accepts new responsibilities
- Provides feedback and suggestions for route management
- Makes good use of time
- Uses best routes and consults with CS, when needed.
- Uses critical thinking skills in all aspects of the job including delivery of time sensitive specimens
Location: Williamson Medical Center · WMC LABORATORY
Schedule: Part Time, Days, M-Thurs 3p - 6p
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.