Dynarex is a leading brand of Disposable and DME products with distributor partners in all of USA as well as Canada, Europe and South America. We provide a wide range of the finest quality medical products at an exceptional value and premier customer service. Your responsibilities will include:

Answer telephones and receive incoming leads from management; forward calls to the sales reps designated customers. Track and notate.

• Act as a liaison between corporate office and the field sales reps and customers
• Work closely with the Customer Care and Sales departments in tracking and managing orders
• Manage and analyze the pricing tiers along with the price lists, and pricing inquiries from the sales and customer care team
• Document and track the leads using Salesforce
• Produce monthly and quarterly status reports
• Enter customer complaints into SharePoint from Customer Service, Sales teams, claims and quality departments. Follow up with customer and or rep as needed
• Submit Sample Requests for Sales team
• Send catalogs, samples, literature, etc. to customers, while communicating this information to assigned sales rep
• Assist in Marketing programs by tracking and updating spreadsheets
• Assist with ad-hoc customer care, sales, and marketing projects
• Support assigned region and customers with sales reports, sample requests, entering customer complaints, cross references, product spec sheets, sell sheets/literature, proforma invoices, freight quotes, submitting claims, travel arrangements, price lists, etc.
• Work closely with all other departments to distribute and disseminate all information to the appropriate departments (customer service, QA, purchasing, etc.) to ensure projects and orders run in a timely and cohesive manner
• Assist end users in finding a distributor in their area, or directing them to a sales rep

Experience/Education/Training Required:

• 2+ years’ experience working in fast-paced, ideally in a sales support, customer service or other related fields
• Excellent written and oral communication skills
• A flexible attitude, excellent time-management, and proven organizational skills with the ability to prioritize
• Highly proficient user of MS Office with strong emphasis in Excel
• Proficient in math skills/calculations
• A positive, “can-do”, attitude and takes initiative
• Communicative- knows how to listen and respond
• Ability to work calmly under pressure
• Organized and gets tasks done efficiently
• Ability to work independently and work well as part of a team
• Good time management skills
• Ability to multi-task
• Ability to build rapport with customers
• Strong verbal skills

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person

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