Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information about Ormco, visit www.ormco.com

Job Description:

About Ormco:

Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives.

Position Overview:

The Customer Care Metrics/Pricing/Dexis IO Specialist serves as the internal point of contact to facilitate the monitoring and updating of Department Metrics/system maintenance of pricing execution and Dexis IO Support.

This role supports the Customer Care Core Management Team by providing the department KPI Metrics to evaluate department effectiveness and identify areas for possible improvement, enhanced audits related to order processing for the Customer Care Core Team to improve the Customer Experience related specifically to order accuracy, as well as identify any other key gaps in Customer Experience Excellence. The role includes supporting price administration activities to ensure all customer pricing, effectivity dates, approvals, and documentation align to approved work instructions. The role provides for streamlining, standardizing and monitoring the Dexis IO product line processes, enabling the various Sales teams to deliver results.

Essential Duties and Responsibilities:

• Updating Customer Care Department KPI Daily Metrics and Monthly Customer Care Metrics by individual contributor for Management evaluation

• Create pricing modifiers in Oracle approved by Finance and Sales Director

• Enhanced Audits to ensure order accuracy and recommend countermeasures

• Updating active price lists with product exits and adding new product lines

• Take ownership of all Dexis processes and procedures to ensure Customer Experience Excellence

• Collaborate and build strong relationships with internal teams to support needs of the Ormco Core Customer Care Department

Job Requirements:

Abilities:

• Acute attention to detail

• Ability to read, interpret, and facilitate data change requests systematically

• Demonstrated can-do attitude with a willingness to take initiative and demonstrated follow through

• Superior verbal and written communication skills

• Ability to adapt in a fast pace environment, prioritize with competing requests, and multi-task

• Self-motived, proactive, and goal oriented

Location:

• Position can be remote anywhere in the U.S.

Qualifications:

• Solid knowledge of Microsoft Office Word and Excel required

• Working knowledge and experience with Oracle required

• Bachelor’s Degree or 1-2 years previous Data management experience in a fast-paced setting

Operating Company:

Ormco

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