Customer Care Specialist, Hybrid - $5000 Sign-On Bonus

Location: Louisville, KY metropolitan area. These positions will be in-office for the first 4 months then transition into two days a week remote schedule. Bonuses paid at 50% following 5-week training with the remainder paid at 4 months.

We give you a world of potential

Founded in 1978, Computershare was one of Melbourne Australia’s first start up technology companies. Since then, we’ve become world leader in financial administration. We’re not advisors, we’re a global financial record keeper. We serve as a bridge between publicly traded organizations and their shareholders. That means if one of our clients’ customers need assistance with anything from address changes and banking information, to transacting sales or managing their online portfolio, they contact us. That’s where your career begins.

A role you will love

As a Customer Care Specialist you’ll spend the first 5 weeks of your career learning how to navigate our systems in classroom style training. Training is held M – F from 8:30am to 5:00pm and dependability is critical during this time. Our training is robust because the needs of our customers can be complex, so attention to detail is key. Previous financial experience is not required, but the ability to learn how to flawlessly navigate our systems and research while engaging the customer is a must. If you have experience with complex transactions, even better.

Following training you’ll be given the opportunity to choose a Monday through Friday schedule between the hours of 8am and 8pm based on performance and availability. From there become an expert in providing customer support and responding to incoming inquiries while you continue to grow and take your career anywhere.

Rewards as unique as you

At Computershare we know that happy employees are always willing to put the customer’s needs first. As a Customer Care Specialist you’ll be rewarded with a competitive compensation package, as well as health and wellbeing rewards can be tailored to support you and your family.

• $20 hourly paid bi-weekly plus eligibility for additional performance bonuses.
• $5000 sign on bonus at 50% following training and remaining 50% paid at 4 month.
• Full Benefits available on the 1st of the month following your start date.
• No weekends, 9 paid holidays, and potential for overtime.
• Hybrid working schedule after 4 months of employment.
• 3 weeks of paid time off including a day each year to volunteer time for a good cause that is important to you.
• Extra Rewards from tuition reimbursement to cash bonus referral programs, Employee share plans, employee discounts, and the ability to take your career anywhere.

• For immediate consideration, please check your email after applying for a link to complete a quick 25-minute, mobile-friendly assessment.

What you will bring to the role

Customer Focus: Confident, friendly phone skills: Clear pronunciation and ability to present information in a logical/common sense manner

Mastery of multi-tasking: Typical tasks involve account research, functions on screen, and remaining engaged with the shareholder/caller

Empathy and Patience: Some callers maybe transferring shares due to a loss in the family, so patience and understanding are essential

Communication: Ability to speak and hear on a telephone system is a requirement and essential function

Numeric Reasoning: Ability to confidently and accurately communicate large numbers (#, value of shares) and perform simple calculations

Experience: Previous experience in financial services or a role requiring complex transactions is preferred

Administration: Microsoft Office, Outlook, Excel, Word

Technology: Strong ability to use technology – dual monitors, navigate multiple screens, and basic trouble shooting

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.