Customer Account Specialist - Remote Job at Nice Pak Products, Inc.
POSITION PURPOSE
This position serves as the focal point where sales orders are received and processed. The Account Specialist is the liaison between the Company, including sales staff and brokers, and the Company’s customers.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
DATA ENTRY
- Receive sales orders and resolve any issues with item, order, or price discrepancies with appropriate parties.
- Notify Customers, Brokers, Sales, and Compliance as required.
- Provide order information to transportation team to route for shipment in order to meet customer-requested delivery dates.
REPORTING & ANALYSIS:
- Manage open orders against product availability, identify potential shortfalls with Supply Chain Planning teams (via the Daily Production Recap and verbal communication) and escalate issues as needed for resolution. Proactively communicate issues as appropriate with Customer, Sales, Brokers, Production, and Transportation.
- Gather, update, and distribute monthly Nice-Pak OTIF (on time, in full) scorecard data for key accounts to Nice-Pak Sales.
- Resolve delivery exceptions with carriers and customers
- Assist in researching and resolving customer penalties (i.e. deductions taken by customers fill rate or on time delivery exceptions, miss shipments etc.).
- Provide back-up support to other Customer Account Specialists on reporting and analysis as requested.
SPECIAL PROJECTS:
- Perform other duties or special projects as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High School Diploma, GED, or equivalent experience. Associates Degree or Business School Graduate preferred
REQUIRED KNOWLEDGE:
Nice-Pak systems (E2E and LX) experience a plus.
EXPERIENCE REQUIRED:
3 years of experience in customer service or sales administration
SKILLS/ABILITIES:
Proficiency in Microsoft Office Suite with Intermediate Excel skills required. Excellent interpersonal, analytical, organizational, communication and critical-thinking skills required.
WORKING CONDITIONS
NONE:
No hazardous or significantly unpleasant conditions.
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