POSITION: CRM Systems Administrator
DEPARTMENT: Enrollment & Marketing/Communications

POSITION SUMMARY
This position will coordinate, develop, manage, and act as the power-user
of the technology used for recruitment within the enrollment &
marketing/communications division. The functions of the role include CRM
development, automation, scriptwriting, report writing, import/export
integration, training, troubleshooting, and maintenance of
systems/platforms. The secondary responsibility is to manage the flow of
data between the student information system (SIS) and the customer
relationship management (CRM) platforms and act as a liaison between
enrollment & marketing/communications and IT on requests concerning
server and software maintenance as related to the CRM or other
enrollment technologies.

RESPONSIBILITIES

• Work with the enrollment and marketing/communications team

to ensure that all technologies are up to date and meet the
needs of current enrollment and marketing tactics

• Lead CRM components that allow NGU to stay up to date with

recruitment technology and strategies.

• Serve as the Jenzabar (J1) module manager for the office of

enrollment & marketing/communications

• Responsible for the creation and upkeep of reports used by

staff that support the daily functions of the admission offices
and provide for weekly, monthly, and annual benchmarking
P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

• Extract data as needed for reports and research by leadership

within the Division of Enrollment and
Marketing/Communications as well as other areas of the
University

• Create and manage CRM communication campaigns, mailers,

interactions, workflows, and related CRM properties to achieve
enrollment goals

• Create import processes for data from 3rd party sources as well

as information coming and going from the student information
system (SIS)

• Responsible for training NGU staff on the uses and updates of

the CRM, as well as the production of training materials and
regular updates to policies and procedures manuals

• Act as a resource for NGU staff when dealing with CRM issues

and correcting problems

• Perform and assign data clean-up and other tasks that keep the

CRM running effectively and provide the data necessary for
recruitment and reporting

• Collaborate with departmental leaders in decisions on best

practices for prospective student data, including reporting
practices, logical coding, and storage of information used by the
Division of Enrollment and Marketing/Communications and
other departments.

• Preside over technology initiatives such as CRM development,

automation, scriptwriting, report writing, import/export
integration, training, troubleshooting, and maintenance of
systems/platforms.
P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

• Clearly articulate your choices and understanding of projects

when presenting your work to colleagues. Take direction and
criticism well, and are willing to work in a collaborative
environment, yet take the initiative when working on projects.
QUALIFICATIONS

• BS/BA in Computer Science or Marketing Information Systems

(or related field) and/or commensurate experience

• Strong record of achievement as a technology professional

• Demonstrated success building relationships, programs, and

services between diverse internal constituencies

• Computer software knowledge (Microsoft Office suite).

• Demonstrate accuracy, attention to detail, logical thinking, and

problem-solving skills

• Ability to multi-task, understand workflows, automation, and

process documentation for how roles are performed

• Experience in flowcharting and organizing projects or

campaigns

• Experience with (Slate) CRM software or CRM software that

uses conditional logic.

• Database or SIS experience (preferably Jenzabar J1)

• Experience in scriptwriting (SQL) and report writing

• Marketing, admissions, and recruitment knowledge is preferred

• Willingness to acquire additional technical skillsets to meet the

needs of new and expanding strategic initiatives. Exhibit a
never-ending desire to learn how things work.
P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

• Support NGU’s mission, core values, and commitment to a

Christian lifestyle and character in keeping with biblical models.

• Active in a biblically faithful, evangelical church.

• Awareness of and appreciation for the work of the Southern

Baptist Convention and Baptist state conventions.
PHYSICAL REQUIREMENTS

• Visual Abilities: Read reports, create documents, and use a

computer system.

• Hearing: Hear well enough to communicate with co-workers,

vendors, and students.

• Dexterity: Grasping, Feeling, Write, type, and use the

telephone, copier, and computer systems.

• Mobility: Open files and operate office machines; move

between departments and attend meetings across campus.

• Talking: Frequently convey detailed or important instructions

and ideas accurately, loudly, or quickly.

• Cognitive/Emotional: Ability to think critically and concentrate.

Must be able to respond quickly to changes in conditions
WORKING RELATIONSHIPS
This position is a full-time salaried exempt position. The CRM Systems
Administrator is expected to collaborate with the institution’s marketing,
admission, alumni, and advancement engagement teams closely. The
position reports to the Vice President for Enrollment and
Marketing/Communications and will serve as a member of the enrollment

P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

management core leadership team. The nature of responsibilities makes it
necessary to work in-person and on location with other team members.

WORK SCHEDULE
North Greenville University is open Monday through Thursday, 8:30 a.m. –
5:00 p.m., and Friday 8:30 a.m. – 12:00 p.m. Summer hours may vary.
Office hours are subject to change as deemed necessary. Occasional work
on Saturdays, Sundays, and evenings will be required.

TRAVEL
Some travel will be required.

This job description in no way states or implies that these are the only
duties to be performed by the employee. Employee will be required to
follow any other instructions and to perform any other duties as requested
by his or her supervisor.

Job Type: Full-time

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