Credit & Collections Specialist Job at ABB OPTICAL Group
JOB RESPONSIBILITIES
The Credit & Collections Specialist will protect and recover company receivables by monitoring accounts and collecting delinquent business to business accounts.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
- Accounts Receivable and minimize bad debt expense
- Collects on business to business accounts
- Performs account reconciliations in order to resolve unidentified deductions or cash application issues
- Resolve any customer issues
- Negotiate with delinquent customers to set up payment plans
- Evaluate orders on credit hold to determine if orders should be released
- Evaluate and approve stock orders with extended payment terms before releasing
- Evaluate if delinquent accounts should be forwarded to a collection agency
- Analyze various collection reports daily that assist with the collection process
- Process customer credit card payments and ACH payments along with monitoring and resolving declines
- Issue ten-day demand letters if necessary
- Research and make decisions on finance charges and other disputed invoices within company guidelines
- Provide assistance to other departments and Associates as needed
- Provide training for new employees or processes
- Review progress of KPIs with management
- Answer inbound customer calls
Supervisory Responsibilities: None
QUALIFICATIONS
Required Qualifications
- High school diploma
- A minimum of two years with major business to business and credit and collections experience required
- General PC applications
- MS Office applications
- Experience with A/R systems
Desired Qualifications
- College degree in Accounting, Finance, or Business
- Credit experienced
- Bilingual (Spanish)
ABB031
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