Award-winning, growth-oriented, local, and well-established inbound call center is looking for customer service representatives (CSRs) for inbound non-sales calls, for the second shift: 3-11pm or 4pm-12am.

We talk to all kinds of callers: emergency and non-urgent, so you are learning constantly!

Each conversation that you have is scripted, so you know what to ask and how. You bring your ability to listen, be empathetic, engaged, professional, and address callers’ inquiries in a timely manner.

The available positions are full/part time: Evening (full and part-time)

We have a fast-paced work environment, where you must think on your feet, and express yourself eloquently. Spelling and grammar skills are a must.

Our culture is team-oriented, so everyone is invested in each other's success.

This position is a resume-builder, and cultivates communication skills that will be essential in any career pursuit.

Our wages are competitive, and based upon experience (Bilingual a plus!).

** To apply submit your resume AND schedule a phone interview, call 812-355-8311 **

To be a good fit you MUST have:

• The minimum of a high school diploma/GED
• Must live within a 25mins drive of Bloomington, IN- we do not hire remote CSRs.
• Excellent grammar and spelling
• Exceptional Dependability
• The job is typing-intensive, so a minimum of 30WPM typing fluency is preferred
• Experience in customer service is preferred
• Ability to think on your feet, with a strong sense of urgency.
• Enjoy working in a fast-paced environment.
• Decisive, tactful, persuasive, empathetic and professional communication skills.

Excellent attendance is a must. We are an emergency call center and adherence to the schedule is essential.

Pay compensation and benefits will be discussed during the interview process.

Our office is in Bloomington, IN, and we do not hire/recruit remote CSRs.

Job Types: Full-time and Part-time, English and Bilingual English/Spanish (if bilingual, must be fluent in both languages)

We work at least 1 weekend shift every week

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Bloomington, IN 47403: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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