Contact Center Agent - Onsite - Tampa - 110516 Job at Raise
We’re Hiring!
Our key client in the Legal industry is growing like crazy and adding to their team. We have a Contact Center Agent role on the team.
Pay Rate: $17/hr. on w2
Work Type: Onsite
Work Schedule: Mon-Fri; 9:00 am - 5:30 pm EST
Location: Tampa, FL 33637
Duration: 12 – month contract (with possible extension)
Job Overview:
- Client’s Systems Class Action business operates a call center to handle potential claimant inquiries and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
Key Responsibilities:
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to the appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Qualifications and Requirements:
- Good verbal and written communication skills.
- Dependable and able to adhere to the schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write and speak English.
- Ability to sit at a workstation for long periods of time.
Ian Martin PBC dba Raise is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Ian Martin PBC dba Raise is an equal opportunity employer encouraging diversity in the workplace.
Do let us know if you would like any accommodation regarding your application process or employment by calling 1-800-567-9675. We look forward to hearing from you!
#USVM
Job Type: Contract
Salary: $17.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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