Contact Center Agent - Bilingual Job at American Heritage Bank
Job Details
Job Location
Sapulpa Main Bank - Sapulpa, OK
Travel Percentage
None
Contact Center Agent - Bilingual
Job Title: Contact Center Agent-Bilingual Department: Contact Center
Job Summary:
In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.
Duties/Responsibilities:
- Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
- Maintain and return customer calls on the after hour call center message center.
- Follow-up with customers and non-customer regarding website product inquiries.
- Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
- Attends meetings as required.
- Answer switchboard for breaks, lunch, or absences.
- Training personnel, as needed.
- Complete monthly AHB Academy training courses.
- Performs additional duties as assigned by management.
Experience:
- 1 year Teller/Personal Banker or previous customer service experience required. Must be bilingual.
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