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Contact Center Agent - Bilingual Job at American Heritage Bank

American Heritage Bank Sapulpa, OK 74066

Job Details

Job Location

Sapulpa Main Bank - Sapulpa, OK

Travel Percentage

None
Contact Center Agent - Bilingual

Job Title: Contact Center Agent-Bilingual Department: Contact Center
Job Summary:

In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.

Duties/Responsibilities:

  • Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
  • Maintain and return customer calls on the after hour call center message center.
  • Follow-up with customers and non-customer regarding website product inquiries.
  • Answer general banking questions via our Banno online chat feature.

Extra or Additional Duties:

  • Attends meetings as required.
  • Answer switchboard for breaks, lunch, or absences.
  • Training personnel, as needed.
  • Complete monthly AHB Academy training courses.
  • Performs additional duties as assigned by management.

Experience:

  • 1 year Teller/Personal Banker or previous customer service experience required. Must be bilingual.



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