Cocktail Server Job at Peabody Hotels & Resorts
Take orders, retrieve and serve alcoholic, non-alcoholic beverages and meals to guests, courteously and efficiently according to hotel specifications. Assist in the maintenance of the outlet area and equipment.
REPORTS TO: Lobby Bar Manager and/or Lobby Bar Supervisor.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Beverage outlet, Service and Kitchen areas.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around fumes and/or odor hazards.
- around dust.
- around chemicals.
KEY RELATIONSHIPS:
Internal: Staff in Beverage, Kitchen, Front Desk and Housekeeping.
External: Hotel guests and visitors.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features in order to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware and garnishes for each drink.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
- Maintain complete knowledge of POS and manual systems.
- Complete opening side duties:
-
- Fold/stack cocktail napkins.
- Stock swizzle sticks and straws.
- Line cocktail trays.
- Stock glassware.
- Restock supply cabinet.
- Prepare bowls of bar snacks; place on tables at opening.
- Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
- Input orders into system and ensure Bartender/Kitchen verifies transmission.
- Legibly document orders when system is down and distribute orders to respective associate for preparation of order; follow call procedures at the Bar.
- Retrieve orders from designated areas and serve to guests.
- Open and serve wine/champagne bottles.
- Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
- Remove soiled wares from tables to dishwashing area.
- Present guest checks and process payments.
- Adhere to all cash handling and credit policies/procedures.
- Extend courteous salutations when guests leave outlet an invite them to return.
- Clean and reset tables immediately after guests depart.
- Clearly communicate last call at designated closing time to guests.
- Collect and report tips at the end of assigned shift.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closing side duties:
-
- Properly store all reusable goods.
- Remove snack bowls from tables at closing of shift.
- Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables.
- Restock supply cabinet.
- Secure all storage areas.
- Stock silverware.
- Complete all closing reports in the POS system.
- Follow maintenance program and cleaning schedule.
SECONDARY JOB FUNCTIONS
- Relieve bartender when assigned.
- Restock office supplies.
- Legibly document pertinent information in outlet logbook.
- Legibly document maintenance needs on work orders and submit to Manager.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
QUALIFICATIONS
Essential:
- Minimum of 18 years of age to serve alcoholic beverages.
- 6 months experience as a Cocktail Server or Food Server.
- Food handling certificate.
- Fluency in English, both verbal and written.
- Provide legible communication.
- Compute basic arithmetic.
- Ability to:
-
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest and associate information and pertinent hotel data.
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence®.
8. Knowledge of various drinks, recipes and beverage service standards.
Desirable:
- High school graduate or equivalent vocational training certificate.
- Certification in an alcohol awareness program TIPS Training with 60 days of employment.
- Certification of previous training in liquor, wine and food service.
- Certification of CPR.
- Ability to suggestively sell.
- Ability to input and access information in the property management system/computers/point of sales system.
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
- 1. Exert physical effort in transporting up to 30 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach forearm above head.
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