Coach, Affiliate Collections Job at CardWorks
CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.
A Coach works with a group of Collections Specialists in support of their day-to-day phone responsibilities. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.This role oversees, and performs clerical and administrative support tasks assisting the Collections Affiliate Management Team.
Essential Functions:
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
A Coach works with a group of Collections Specialists in support of their day-to-day phone responsibilities. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.This role oversees, and performs clerical and administrative support tasks assisting the Collections Affiliate Management Team.
Essential Functions:
- Answers questions and assists Specialists with issues regarding policies and procedures
- Monitors Specialists phone calls for quality purposes for compliance and accuracy
- Handles calls that have escalated to a supervisor level
- Provides feedback to Specialists based on quality and productivity
- Focuses on internal productivity to include Specialists hold time, average handle time, monitoring scores, efficiency
- Assists with the handling of management level work queues, as needed
- Provides Specialists with coaching & mentoring including the development of new hires
- Performs other duties as assigned
- High School Diploma or equivalent education required
- Two (2) years of Collections/Customer service or call center experience required with related financial servicing experience preferred
- Prior supervisory and/or training experience is desirable
- Keyboarding proficiency
- Familiarity with Windows based computer applications
- Skilled in negotiating, including the ability to persuade and modify opinions to reach goals
- Mathematical, analytical and decision making skills are vital to success
- Ability to work under pressure; flexibility and willingness to work at a rapid pace
- Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions
- Ability to multi-task is essential
- Good command of the English language
- Excellent interpersonal skills required
- Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
- Some stress may occur
- Travel is generally not required
- This position typically reports to a manager and supervises no one
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.