Job Summary: Schedule: M-F 3:00pm - 5:00pm

• Provide on-site specimen collections by operating in compliance with company polices, as well as applicable Federal and State regulations

*Essential Responsibilities/Duties:*

• Provide on-site specimen collections
• Record patient information including insurance and address on laboratory request forms
• Process and properly package specimens for safe shipping
• Record and maintain accurate patient processing logs
• Submit regular reports and records as assigned
• Escalate compliance issues, missing results, client complainants to client relations specialist
• Review demographic information by verifying consistency between requisition forms and patient documents
• Update and correct any missing billing information
• Attendance of mandatory team meetings
• Regular communication with supervisor as required

*Qualifications:*

• Education –
• High School Diploma, or equivalent
• Competencies/Skills –
• Customer service skills
• Basic Computer Skills
• Excellent oral and written communication skills
• Ability to work independently
• Experience –
• Previous customer service role
• Clinical laboratory or related science/ medical environment a plus
• Knowledge of medical laboratory terminology such as sample collection, shipping, processing, and reporting processes preferred

* Certifications/Licenses –

*

• Certified Phlebotomy Technician, Medical Assistant, or similar certification, preferred

*Mental/Physical Demands & Work Environment:*Vision, hearing, speech, movements requiring the use of wrists, hands and/ or fingers. Must have the ability to sit or stand for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position. Must have the ability to lift and maneuver weight objects up to 25 lbs. Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions. Working location could be office, clinical, or remote.

• This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee(s) that are in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Temporary

Pay: $15.00 - $17.00 per hour

Work Location: In person

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