About Time Doc Health:

Founded in 2015, TimeDoc Health is a leader in virtual Chronic Care Management (CCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started! #BecomingATimeDoctor

The role:

The Client Success Associate plays a critical role in the implementation of TimeDoc's software and services offerings and the ongoing management of TimeDoc clients, as well as supporting the company in its growth initiatives. This individual will coordinate across several internal teams and external stakeholders to ensure healthy, long-term client relationships and help our clients meet clinical and revenue goals by working with TimeDoc products and programs. Reporting to the Director of Client Success, this role requires a client-focused individual who is ready to roll up their sleeves, help build a world-class client experience, and grow with us as our organization scales.

Responsibilities:

• Implement TimeDoc software and services for new clients (FQHCs, primary care groups, multi-specialty practices).
• Own and manage a portfolio of mid-level software and service clients.
• Build and maintain high levels of client engagement, satisfaction, and buy-in with TimeDoc products.
• Develop metrics for success and ROI based on each client's goals and report progress on a regular basis.
• Define and execute a growth strategy for each client through expansion of programs and product offerings.
• Ensure software clients are utilizing key product features to maximize program success.
• Identify and manage client escalations and mitigate risks by developing proactive solutions to reduce churn.
• Support senior team members, and in some cases, lead operational effectiveness projects as the company scales.
• Support senior team members with enterprise implementations and development of client materials.

Requirements:

• 2-4 years working in SaaS or services implementation, client success, client experience, or account management role.
• Experience working with healthcare executives, clinicians, and administrative staff in a fast-paced environment, is a plus.
• Demonstrated, measurable success managing software and service accounts.
• Results and relationship-focused with the ability to influence others and help create change.
• Strong presentation and communication skills, creative writing skills, a plus.
• A process-focused approach with a desire to roll-up your sleeves and solve problems.
• A sincere interest in your clients, coworkers, and helping patients manage their health.
• Willingness and ability to travel (10-20% expected)

We offer:

• Ever-growing benefits - health, dental, PTO, paid holidays, floating holidays, 401K, phone/internet reimbursement, and much more coming soon!
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A team of TimeDoctors that believe in the GROwth mindset - Grit: having a passion & perseverance for long-term goals; Results: focusing on delivering tangible results for our patients, clients and business; Openness: providing our employees with an environment that is transparent and open in communication.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within.
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do.

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.