Client Services Analyst 1 Job at Virginia Dept of Alcoholic Beverage Control
Client Services Analyst 1
Position #01125
Salary Range: $46,600.00-$60,600.00
Join a team of top shelf talent!
This position serves as a systems administrator with experience in system administration and/or Point-of-Sale system knowledge. This position is responsible for the installation, configuration, maintenance, documentation, and security of the Virginia ABC Retail Environment (in-store Virginia ABC Retail servers, registers, licensee workstations, VeriFone terminals, handheld scanners, and wireless access points) and supporting infrastructure (all servers and systems not in stores that directly support the retail environment). This position is responsible for the analysis and resolution of hardware/software problems associated with the Virginia ABC Retail Environment and supporting infrastructure. This position detects, diagnoses, and reports serious issues to management with possible solutions. This position is considered a SME and cross trains with other Client Services team members providing expert level help when necessary to other Virginia ABC personnel.
Authority employees are covered under the Commonwealth’s benefits package and
VRS
. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA
ABC
visit our website: https://www.abc.virginia.gov/about/agency-overview.
Our Mission
Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability – Service – Integrity – Performance Excellence
We offer:
- Excellent work/life balance.
- Average work week is 40 hours.
- 14 paid Holidays and PTO earned every 2 weeks worked.
- Affordable Healthcare with employer contributions; See benefits package.
- Virginia Retirement System VRS benefits.
- College Tuition Reimbursement program
JOB
RESPONSIBILITIES
AND
FUNCTIONS
(
BUT
NOT
LIMITED
TO)
- Application Programming and Maintenance
- Application Support
- Assist in certificate creation, deployment, and removal iOS /wireless/AirWatch Administration
- Provide support for the Virginia ABC Stores Retail operations
- Systems Administration, Monitoring and Maintenance
- Performance Management (required for employees who supervise others)
Minimum Qualifications
- Education, Licensure, Certification desired for entry into position: high school diploma or GED
Preferred Qualifications
- Degree from an accredited technology program such as vendor skill building school, community college and TIL v3 Foundation Certification
Special Requirements
Special Instructions to Applicants
For consideration for employment you must complete an online application at www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date. VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. Criminal history record checks are required prior to employment.
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