The Pet Dermatology Center of Philadelphia is seeking a full time Customer Service Representative to join our growing team in Old City.

As the first and last point of contact for clients, the Customer Service Representative is a vital part of the team’s success and the face of our practice. You will work closely with our boarded dermatologist, our dedicated clinical staff, and be a capable ambassador for the organization to the public, our clients, and the professional community.

The role:

• Answering non-medical phone calls and questions
• Scheduling of all appointments and procedures.
• Monitoring emails and elevating questions to appropriate levels
• Handling financial transactions in person and over the phone
• Maintaining and restocking waiting room and beverage fridge
• Cleaning front end of hospital & kitchen
• Communications between clinics in surrounding areas
• Elevating client concerns to Manager

We offer:

• $18.00 - $22.00 per hour
• Four day workweek and work/life balance
• Comprehensive medical, dental and vision coverage
• Generous paid time off
• Paid parental leave
• 401(k) with a company match
• Wellness support from Health Advocate, Talkspace, One Medical, Teladoc and Kindbody
• AFLAC voluntary benefits
• Employee pet discounts
• Continuing education reimbursement
• Scrub allowance
• No overnight or on-call shifts

Requirements:

• A passion for and commitment to animals and their welfare
• 2+ years of experience in a customer service role. Veterinary experience preferred, but general service industry, hospitality, administrative and receptionist experience is welcome as well
• Comfort around all types of animals required - primarily dogs and cats
• The ability to work well in an up-tempo team environment with a strong attention to detail and willingness to continue to learn
• The ability to work cohesively with the dermatologist and vet techs to ensure the smooth flow of appointments and the day in general
• Highly evolved organizational skills
• Strong verbal and written communication skills
• Strong work ethic and problem-solving skills

We provide equal opportunities for everyone who applies to and works for Team PDC, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, physical or mental disability, pregnancy or parental status, marital status, genetic information, religion, political affiliation, military or veteran status, or any other law-protected consideration that makes you, You.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• No nights
• No weekends

Experience:

• Veterinary: 2 years (Preferred)

Work Location: In person

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.