HYBRID POSITION

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Minnesota with offices in Arizona, Iowa, Nebraska, Utah, Wisconsin, Wyoming, Nevada, and California. Its practice is focused on the development of attorneys’ litigation skills, strategies, and industry knowledge.

GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.

CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

JOB SUMMARY
The Client Development Specialist will be responsible for having an acute understanding of their designated client(s) Standard Operating Procedures and directives.

DUTIES AND RESPONSIBILITIES

• Manage the Client Directives process through CD inbox and Controlist database. Lead every aspect of the Change Management and Validation initiatives.
• Review and tack the new client requirements derived from the New Client Onboarding process and assist with new client set-up by coordinating with impacted departments and creating new Forwarders in CLS.
• Review existing client work standards to establish if internal departments are meeting all client requirements.
• Assist Project Manager with validation and maintenance of EDI Matrices.
• Analyze, evaluate, and document variety of data, including workflow processes and procedures.
• Design, write and generate weekly/monthly status reports/scorecards and send public communications to departments and executive management with confidence.
• Maintain existing reports such as CD Summary report that illustrates performance of Client Directives process.
• Develop new reports around Client Operations processes to identify cost requirements to service specific clients.
• Utilize Power BI for creation of various reports and dashboards.
• Apply Microsoft tools for projects/tasks tracking.
• Analyze internal controls for effectiveness
• Facilitate and lead weekly status meetings with internal departments including the IT Development team to ensure deliverables are met on time.
• Assign tasks and due dates related to the client work standards changes to appropriate departments through Controlist/Change Management form and MS Project for the Web.
• Maintain all results and information gathered for the Change Management and Verification from internal departments in an organized and readily retrievable manner
• Participate in ad hoc assignments directed from executive management
• Demonstrates the Firm’s core values

JOB REQUIREMENTS

• Ability to multitask
• High level of attention to detail
• Excellent interpersonal and organizational skills
• Ability to juggle multiple projects at once, ability to prioritize deadlines and commitments
• Strong customer service skills
• Self-Starter and motivated
• Proficient in Microsoft Office suite, particularly with Excel, Word, and Microsoft Outlook
• Knowledge of MS Project and Power BI is a plus
• Knowledge of CLS collection software preferred, but not required – will train.
• Ability to extract information from database to create reports or summaries for management

QUALIFICATIONS AND SKILLS

• Verbal and written communication skills a must.
• Attention to detail and ability to multi-task is required.
• Understanding of the legal process is a plus but not required.
• Must be a quick learner with good problem solving skills.
• A dependable work ethic and commitment to providing quality service is a must.

COMPETENCIES

• Problem Solving (25%)
• Sense of Urgency (25%)
• Customer Service (25%)
• Communication Skills (15%)
• Technical Skills (10%)

TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute.

COMPENSATION AND BENEFITS

• Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
• Paid Time Off (PTO)/ Paid Holidays
• Bonus Potential

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are looking for individuals who share our Core Values: Do Right, Achieve Results, and Maintain Integrity.

EOE