We have a great job opportunity for those that live on the west side! Ideal candidate is energetic, professional and friendly. Must have excellent phone etiquette, excellent communication skills, ability to multi-task and work in a fast pace environment.

Position: Client Care Representative
Pay: $16.50/ hr
Location: Kapolei, Hawaii
Type: Temporary until 1/31/2020
Schedule: Monday to Friday 8:00am to 5:00pm

Job Summary
The Client Care Representative’s main responsibility is to provide superior customer service to new and existing clients.

Primary Functions:

• Answer telephones, forward callers, accept messages.
• Create client work orders from telephones, fax, and web users and from remote users.
• Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
• Provide inside sales support to all clients by providing details of offered services, pricing, agreements, etc.
• Notify Operations of changes that may affect service schedule
• Coordinate and process rush and emergency client container and file requests through Director of Client Care or Transportation Coordinator.
• Regularly update service schedule reviewing daily with the Transportation Coordinator or Director of Client Services.
• Complete database research on missing client containers, files, or tapes, and maintain client contact
• Communicate with Clients as needed for Call Backs as directed by the Operations Team or SOP’s.
• Assist or perform the vault processing as directed by the Director of Client Care
• Process destruction and permout work orders
• Complete client data entry
• Complete importing of client data
• Process requests for printed bar codes as needed
• Complete closing of work orders on a daily basis
• Ensure all visitors are greeted, signed in and are given a badge
• Complete filing of all work orders and management logs on a daily basis
• Process incoming mail - Fed Ex, UPS, etc. on a daily basis.
• Assist or process as directed all levels of Client and/or Vendor invoices (Billing) by the timelines set
• Comply with all company policies and procedures
• Maintain knowledge of our industry and new regulations
• Other duties as assigned by Supervisor

Education and Years of Experience:

• High school diploma or equivalent required.
• Six months or more experience in a customer service environment or call center preferred.

Knowledge, Skills and Abilities:

• Must have strong Windows based computer skills.
• Excellent listening skills.
• Strong negotiation skills.
• Strong oral and written communication skills (must possess grammatically correct English skills).
• Must be flexible and friendly under pressure.
• Must have excellent attention to detail.
• Ability to work collaboratively in a team environment.
• Ability to problem solve.
• Ability to multi-task with a strong attention to detail.
• Ability to deliver outstanding customer service.
• Ability to adapt to a fast-paced environment.
• Ability to demonstrate continuous employment/work history.

Physical Requirements (lifting etc.):

• Periodic lifting of 20 to 50 lbs.

TO APPLY: Go to our website at www.hi-employment.com/jobpostings, select position applying for and click on the "Apply Now" button. Please note on your resume the position you are applying for. We will contact you if selected for further consideration.

Please visit our career page at www.hi-employment.com/jobpostings to review our current openings.
HiEmployment is a locally owned and operated staffing agency located on all major islands. Temp and temp to hire opportunities in Administration, Accounting, Industrial, General Labor, Agriculture, Drivers, Education and Hospitality. Be sure to check weekly for updates!

Our friendly and experienced staff are ready to help you in your career search today - let's get to work!

Job Type: Full-time

Pay: $16.50 per hour

Schedule:

• 8 hour shift

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

Please Note :
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