About this role:

Wells Fargo is seeking a Change Implementation Senior Manager to support Servicing teams within Cards and Merchant Services Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage the user acceptance testing team
• Assist with all testing and support scrum teams
• Manage and develop teams of change implementation consultants and managers to successfully execute planning solution preparation
• Engage and influence peers, risk, compliance, and executive level management to sustainable change
• Identify and recommend opportunities for initiatives, strategy, and sustainability of change
• Examine information, interpret results, and identify trends
• Determine appropriate strategy and actions of Change Management team to meet successful implementation of deliverables
• Interpret and develop policies and procedures for change implementation
• Collaborate with and influence peers, risk, compliance, and executive level managers, interact directly with clients
• Manage allocation of people and financial resources for Change Implementation
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US:

• 6+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience

Desired Qualifications:

• Experience and understanding with automation
• Knowledge with scrum and kanban
• Ability to work and influence successfully within a matrix environment and buid effective business partnerships with all levelss of team members
• Experience within Card Operations, Merchant Services or Consumer Lending
• ALM (Application Lifecycle Management) Quality Center experience
• Previous business acceptance/ business functional testing experience
• Knowledge and understanding of General Purpose Credit Card, Retail Services and Co-Brand Credit Operations systems, work flow/process
• Knowledge and understanding of Agile methodology
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Ability to develop partnerships and collaborate with other business and functional areas
• Experience working with operations teams
• Proficiency in leading enterprise programs and strategic decision making
• Ability to partner with enterprise development teams to deliver cross channel projects

This position is not eligible for Visa sponsorship

Locations:

Candidate must reside within a reasonable commute to a site location city listed below but will have the option to work remote following a hybrid schedule (3 days in an office listed / 2 days remote)

• WILMINGTON, DE
• DALLAS, TX
• CHANDLER, AZ
• CHARLOTTE, NC
• SAINT LOUIS PARK, MN
• WEST DES MOINES, IA
• DES MOINES, IA

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.