We are looking for an energetic, driven, passionate, experienced Catering Sales Manager. If you're looking for a job in sales join our team with Middletown Hotel Management.

The primary responsibility for this role is to sell and detail social and corporate catering events with and without guest rooms for the hotel. Role will average 50% corporate group bookings and 50% social events.

• Position requires the manager to be able to work a flexible schedule including weekends to oversee the execution of your events. During peak social seasons, catering sales manager can expect their work schedule to fluctuate between a Monday – Friday schedule to a Tuesday – Saturday schedule.
• Effective time management skills are a must.
• Primary sales efforts are in selling guest rooms, banquet food & beverage, upsell previously contracted groups turned over to the CSM, and maximizing hotel revenues.
• Negotiate with clients, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.
• Daily solicitation for new business, contract negotiation and review, coordinating local marketing efforts and facilitating a high level of communication before, during and post event with pertinent hotel staff to ensure a high level of service for each catering event and other duties as assigned.
• Attend all scheduled training classes and meetings.
• Perform any reasonable request as assigned or directed by management.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternate solutions.
• To solicit banquet and catering sales by telephone and personal contact.
• Works closely with hotel leadership.
• Works to continuously improve customer service by integrating obtained feedback and personal judgment into action plans.
• Performs all other duties as required by the General Manager.
• Maintain budgeted sales quotas.
• Create new ideas to increase catering revenue during low demand periods.
• Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO’s for distribution.
• Offer personalized service to all groups in hotel. Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Solicit future business from current and past customers
• Delegate responsibilities to banquet captain when applicable.
• Complete all assignments by assigned due dates.
• Establish and review plans and actions on a quarterly basis and update as needed. Establish sound objectives and accomplish objectives on a timely basis.
• Meet or exceed own booking goals, appointment goals and solicitation goals each month by talking and personally meeting with customers to sell hotel function space.
• Maintain records on cancellations and turndown report, analyzes these reports quarterly.
• Review future bookings with hotel leaders.
• Promptly respond to correspondence from customers, prospects and corporate offices relating to catering/sales activities.
• Maintain catering/sales account database in accordance with standards set by Management Company and ensure compliance with the properties specific requirements.
• Provide site tours to potential customers of the hotel’s banquet facilities.
• Facilitates various meetings as he/she perceives necessary (Banquet Event order meeting, room block review, Pre/Post convention meeting, etc.)
• Outlook and advance computer experience required.

Requirements:

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Licenses/Certifications Must possess a valid driver’s license and reliable transportation to drive to appointments.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Dayton, OH 45431: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Outlook: 1 year (Required)
• Sales: 1 year (Required)
• Hotel experience: 1 year (Required)
• Time management: 1 year (Required)

Work Location: One location

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