The Cast Care Program is a one-stop shop for employees to learn about company resources, ask questions and receive support. We are seeking an upbeat, motivated, friendly, employee-oriented individual for our Cast Care Associate position! You will offer the highest level of customer service, providing employees with support and mentorship in a discreet matter as needed. You must possess above-average communication skills and the ability to remain calm and in control in challenging situations! This position requires quick problem-solving skills while understanding limitations. You will be responsible for staffing and maintaining the Cast Care Center(s) and ensuring that daily front desk operations are well handled.

You Will:

• Greet the employee as they enter the Center, creating a welcoming environment and delivering the highest level of diligent and friendly guest service.
• Provide employees with tailored support and mentorship when appropriate, listening with insight and responding with tactical compassion.
• Escalate “high touch” cases to Cast Care Leaders as required.
• Discreetly and calmly usher employees to a private space while they are awaiting a leader to arrive, ensuring they are as comfortable as possible.
• Assist employees with computer usage as needed, utilizing Microsoft programs and more.
• Provide employees with personalized answers to a wide array of inquiries related to Disney perks and benefits, employee resources and services, support departments, Resort wayfinding, etc.
• Utilize personal and professional networks to answer questions that require additional research or fact-finding.
• Answer incoming phone calls and direct calls where needed.
• Execute ad hoc admin duties and all that may entail, such as research, data entry, and other paperwork.
• Assist Resort partners with road shows, campaigns, or product awareness when applicable (Commuter Assistance, Partners FCU, Health & Wellness, Benefits, Surveys, etc.).
• Maintain a safe, clean, and inviting location that is show-ready. Address any equipment or housekeeping issues, initiating any requests for cleaning or maintenance as needed.
• Ensure the Center has appropriate front desk and leader coverage at all times, coordinating day-of adjustments when needed.
• Support Project Managers, Coordinators, or Associate Coordinator teams with sorting, counting, labeling, or other task-driven duties as appropriate.

You Have:

• Computer savvy with Microsoft applications; demonstrated proficiency in a Windows environment including document printing and troubleshooting
• Subject matter expert level of familiarity with navigating The Hub, including awareness of new offerings and information
• Proficiency and desire to further develop technical skills
• Ability to meet deadlines in a fast-paced environment
• Receptive to all special requests and employee inquiries
• Passionate about assisting employees in a variety of capacities
• Works well with others in a team environment
• Receptive to instruction and forward-thinking
• Proven reliability with working scheduled shifts and willingness to be flexible when needed
• Resourceful in the art of conflict resolution while generating creative service solutions
• Strives to maintain high quality while accomplishing repetitive responsibilities
• The ability to handle employees' concerns with discretion is a must
• Proficiency in other languages is a plus
• High School diploma or equivalent

The pay rate for this role in California is $21.25 to $25.36 per hour.