Culture Highlights!

• Flexible work environment – work where it’s most convenient, home or office.
• Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
• Monday through Friday – No weekends.
• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
• Volunteer in your community – 24 hours awarded annually.
• Professional Growth – internal and external learning and development opportunities.
• Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.

**Position will support IDT staff in the Green Bay office and travel as needed.**

Position Summary:

Under the general supervision of the Program Manager, the Care Management (CM) Supervisor provides day-to-day supervision of Lakeland Care’s (LCI) care management teams. CM Supervisors are responsible to ensure quality and appropriate care to the members of LCI in accordance with Federal and State requirements and LCI policy. The Care Management Supervisor plays an integral role in promoting critical thinking and supporting the professional development of each care management staff.

Responsibilities & Competencies:

• Provide consultation and guidance to care management teams on LCI policies, procedures, guidelines and best practices to ensure effective and cost effective member-centered planning.
• Engage in a collaborative, interdepartmental approach in risk management to ensure member health, safety and independence while upholding member rights.
• Promote positive relationships between care management staff, members, legal representatives, providers, community agencies and internal departments.
• Review internal reports and follow up with care management teams to ensure optimum quality care management practice in the care planning process and coordination of care.
• Participate in Quality Improvement projects and other internal/external workgroups.
• Participate in on-going training; maintain current knowledge to ensure compliance with Federal and State regulations, LCI policy and procedure and accepted professional standards.
• Identify training and resource needs and communicate identified needs to the Program Manager.
• Manage staff in the Care Management Division, including interviewing, hiring, providing orientation, coaching, promoting professional development, providing employee performance feedback and implementing corrective action plans.
• Represent LCI to the community at large through professional interaction, clinical consultation, public speaking, and participation in community advisory groups as requested.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Information Portability and Accountability (HIPAA) Act of 1996.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in! You may be the right candidate in disguise and/or for other roles.

• Bachelor’s degree in a Health or Human Services related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Minimum of one (1) year leadership experience is required, two or more years preferred.
• Minimum of three (3) year’s professional experience in a long-term care organization or community-based setting required; work experience with one or more of the target groups served by Family Care preferred.
• Knowledge of community based long-term care and service delivery for the elderly, physically and intellectually/developmentally disabled adults.
• Possess strong evaluation, assessment, and interview skills.
• Strong oral and written communication skills.
• Leadership qualities necessary to supervise and train staff and peers.
• Working knowledge of basic computer programs and typing skills.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Acknowledgement:

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting until filled.

For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at becky.vang@lakelandcareinc.com.

**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin’s Family Care program. Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify..