Call Center Representative Job at Mnet Health
Pay: Approximately $3600/per month (pay is individually driven)
Sample average pay for agents fully trained = $15/per hour (40 hr/week) and pulling commissions. Ramp-up time to reach this pay is average of 90 days.
Schedule: Full Time (40 hours/week)
- Closing shift needed: Monday to Friday - 11:30am-8pm Central Standard Time
Responsibilities:
- Meet monthly collections goals
- Handle high outbound and inbound collection calls daily regarding patients accounts, ask for payment in full on account or establish payment arrangements based on company policy
- Provide customer service regarding collection account - multitasking skills essential
- Maintain computer application database by entering accurate & detailed records of members’ inquires, payments, etc
- Follow federal and state laws dealing with debt collection, HIPAA, PHI
Qualifications:
- Ability to negotiate effectively over the phone
- Ability to multi-task in a fast-paced environment
- Think quickly/critical thinking while on the phone
- Highly motivated to reach performance goals
- Aptitude to work well under stress
- Proficient computer and typing skills using Microsoft Office software
- Private home office space free of distraction to protect patient information and give a professional experience to patients on the phone (required)
- Experience in collection or call center work (Preferred)
- Experience in handling sensitive information from clients in a discreet and ethical manner (Preferred)
- Communication in both English and Spanish (Preferred)
- Healthcare Accounting/Finance background (Preferred)
- Collection and Performance Goals
- Meets established monthly individual Performance Goals and Group Collection Target
- Participates in team meetings with Supervisory Management on collection efforts
Benefits:
- Medical, Dental, and Vision Insurance, 401K Plan
- Paid Time Off (Accrued Vacation, Sick, Holidays)
- Paid Training
- Growth Opportunities
- Equipment provided
- Work from your own home office
- No commuting, wear and tear on your car or gasoline expenses!
Other Requirements
- Must have a clear criminal background
A little about One Mnet Health: We are a premier Revenue Cycle Management (RCM) to the surgical industry. Mnet provides customized patient-pay solutions to over 900 surgical hospitals and ambulatory surgery centers.
www.https://onemnethealth.com/
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Application Question(s):
- Can you start Jan 23, 2023?
- Do you live in OKC, OK? If not where do you live? Must be in USA.
- Can you commit to attending training, M-F 11am-8pm CST for first 2 wks of employment? To be success starting off new agents need 100% attendance in training.
Experience:
- HIPAA: 1 year (Preferred)
- Medical insurance / EOB: 1 year (Preferred)
- Call Center (dialer system) - what volume of calls per day?: 1 year (Preferred)
- Bad debt collections (as in collection rep): 1 year (Required)
Language:
- Fluent Spanish and English (Preferred)
Work Location: One location
Please Note :
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