Branch Support Specialist - Tri Cities Job at Umpqua Bank
Provides and coordinates administrative support for a department, project, or program. Researches, evaluates, and prepares information relative to plans, objectives and performance as directed.
Functions
An associate in this job title may perform the following duties. However, these examples do not include all of the specific tasks that an employee may be expected to perform.
- Plans and coordinates with manager, a full range of administrative and staff support services, including moderately complex project, basic analysis, and other responsibilities as directed.
- Assists with coordinating day-to-day activities with other departments.
- Coordinates, prepares, reviews, monitors and processes documents as directed.
- Assists with preparing materials or transaction agreements. Gathers data and prepares regular or periodic reports pertaining to department functions.
- Monitors and analyzes accounting reports for accuracy and budget comparisons.
- May interpret policies, program objectives and departmental processes.
- Prepares a variety of correspondence, reports, presentations, and other materials.
- Responsible for providing standardized analytical and/or specialized support.
- Resolves and/or escalates complex customer problems to appropriate resources.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Qualifications
- High school diploma/GED required.
- Three years of progressively responsible experience in a senior administrative support capacity.
- Knowledge of a full range of the principles of department-level office management and administration; and, the ability to apply these principles in a wide variety of projects and assignments.
- Knowledge of departmental office equipment, systems, practices and procedures.
- Knowledge of department-related laws and regulations, confidentiality requirements, discretionary functions, and departmental policies and procedures.
- Knowledge of effective verbal and written communication techniques.
- Ability to prepare reports.
- Ability to coordinate and provide quality customer service.
- Ability to establish and maintain effective working relationships.
- Ability to use a PC, complex word processing software tools for document production, and intermediate skill in using spreadsheets, and other software.
- Ability to multi-task, work independently, be proactive, and maintain high organizational practices.
- Specialized experience and knowledge of the department/function, reading, writing, and arithmetic skills.
Physical Demands
- Work involves sitting, occasional walking, and lifting up to 50 pounds.
- Requires close visual acuity.
- Normal office environment.
- Occasional travel.
Compensation & Benefits
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $20.25 to $28.19, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
About Us
We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways - always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.
Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
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