Job Description

Bell Staff should be highly visible on resort grounds, lobby, parking lot, and readily available to assist hotel guests with luggage, resort information and other requests. Bell Staff must maintain high level of professionalism and provide excellent guest services to all visitors.

Job Responsibilities

• Provide luggage assistance and other services to all hotel guests
• Bring room amenities to guests and ensure guest needs are met.
• Provide guest with directions and information on attractions in the surrounding area.
• Greet guests, guide them to check-in or their room and explain amenities and services.
• Lift, carry and transport luggage which may weigh over 60 pounds to all lodge buildings up and down at least one flight of stairs.
• Move luggage to and from guest’s room and vehicle/buses
• Oversee luggage check service - tag and check luggage
• Assist with Front Desk and housekeeping needs
• Support in ensuring cleanliness and pleasant atmosphere of the resort by removing trash and debris from the parking lot and lodge buildings
• Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
• Go the extra mile and follow through to ensure guest satisfaction
• Maintain positive attitude in high stress situations
• Diplomatically handle guest complaints such as lost luggage – always be polite and maintain a professional manner
• Must be flexible - willing to work a varied schedule
• Report to work in proper uniform and name tag
• Other duties as assigned

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Ability to maintain the physical demands of constantly carrying heavy luggage
• Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.