Do you love music, the arts and a vibrant community? Bethel Woods Center for the Arts is seeking an Associate Membership Manager to join its development team. Experience in customer service and ticketing preferred.

The Associate Membership Manager will work closely with the Bethel Woods Membership Manager, the Development Team and the Box Office to oversee and grow the Bethel Woods Membership and Box Suite Program.

The Associate Membership Manager will be responsible for daily data entry of memberships, providing excellent customer service via phone, email and in person, and assisting with administrative functions related to membership and box suite sales.

Membership Program

• Process membership and box suite sales, renewals, upgrades and reports
• Provide customer service to members and other constituents, ensuring fulfillment of member benefits
• Help create strategies to increase Membership through marketing, evaluation of current trends, and personal solicitations

• In consultation with management, make recommendations for Program changes and growth
• Obtain (survey) and track feedback and report on Member perception/satisfaction
• Identify opportunities for workflow improvement and implement recommendations for solutions

Ticketing

• Process Member ticket requests and other transactions by phone, email, or in person
• Assist customers in navigating their online accounts and transactions

• Reconcile ticket needs/inventory with box office
• Proactively recommend business process, website, and other changes to improve the member experience

General Duties

• Answer phone calls received on member helpline
• Monitor Membership Email
• Work with Volunteers and Request Volunteer assistance for Membership Needs
• Timely completion of mailings and collateral
• Data entry and file upkeep
• Provide input for planning and assist with budget management
• Support concerts, performances and special events, as needed
• Any other ad hoc duties as assigned

Requirements

• Bachelors or Associates degree preferred; High School degree or equivalent combination of education and experience required
• Ability to provide the highest-quality customer service on a consistent basis, 2 years of superior customer care experience required
• Must be friendly, easy to approach with exemplary oral & written communication skills and the ability to communicate with various audiences
• Excellent administrative and organizational skills
• Requires excellent PC computer skills including MS Office (word, excel, outlook, and power point)
• Willing to work irregular hours including weekends and evenings
• Effective team player with exceptional listening skills
• Ability to use time effectively and efficiently
• Discrete/observe confidentiality
• Knowledge of Archtics/ticketing systems a plus

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with Associate Membership Manager: (Your Last Name) as the subject line.