Associate Collections Representative (Remote) Job at Allina Health System
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: This position is responsible for initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels patients on financial assistance programs.
Job Description:
Principle Responsibilities
- Coordinates the resolution of unpaid accounts.
- Receives and resolves calls from patients, insurance companies, attorneys, and departments.
- Obtains and processes payments.
- Collaborates with patients to create payment arrangements.
- Updates incomplete and missing account information.
- Documents collection activities.
- Other duties as assigned.
Job Requirements
- High School or GED required
- Associate's or Vocational degree in business, healthcare, or related field preferred
- 2 years experience in a call center, medical, insurance, or collections required
- 2 years experience using a 10-key keyboard preferred
- 2 years medical terminology knowledge preferred
- 2 years experience using Microsoft Office preferred
Additional Job Description:
Account Specialists are responsible for inbound/outbound fielding and resolving calls from patients/insurance companies/attorneys/departments regarding hospitals, clinics, and laboratory accounts. The representative must resolve questions and perform tasks related to: obtaining payment over the telephone from patients/guarantors, resolving patient balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to ensure that billing is correct, perform balance reviews, understand charges, note follow-up entries on account, respond to patient's inquiry on why insurance did not pay, provide accurate information and facilitate a resolution to the customer and third-party inquiries while representing the company in a professional and positive manner, facilitate and resolve any request or actions that are received from facilities.
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