The Role:

The Harbor Reef Assistant Manager assists in managing the day-to-day operations of the Harbor Reef Restaurant, which also includes Harbor Sands Beach Club and West End Galley. The Harbor Reef is a signature restaurant in the Companys F&B portfolio. This popular waterfront dining venue features American and South Pacific dishes with a seasonal approach, paired with micro-brew beers and lively cocktails in a casual and fun atmosphere overlooking the Harbor. Harbor Sands Beach Club offers beach amenities including furnished Palapas and beachfront dining. The West End Galley serves breakfast, lunch and snacks. Every weekend during the peak season, the restaurant and bar transforms into a place to listen to live music during the day and dance the night away during the evening.

Responsibilities:

• Manage the day-to-day operations to ensure excellent service from point of entry to departure to include greeting from hostess, speed of order taking, food and beverage delivery, fulfillment of special requests, bill closure and invitation to return

• Create and maintain a positive atmosphere for guest relations

• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction

• Utilize interpersonal and communication skills to lead, influence and motivate restaurant staff

• Provide training, direction and support to maintain productivity levels and build mutual trust, respect and cooperation among team members

• Exhibit and coach outstanding customer service and maintain focus on continuous improvement

• Assist the General Manager in ensuring compliance with all applicable laws and maintain health, safety and sanitation standards for the restaurant and bar area

• Training seasonal employees and ensuring standards are followed is imperative with this management position

• Create & manage employees weekly work schedules

• Support and give guidance to the rest of the outlets staff

• Responsible in assisting in all health and safety regulations within the outlet and ensure the Company policies are always adhered to

• Ensure that the team has excellent product knowledge and can deliver outstanding customer service

• Assist in completing daily & weekly administrative reports

• Help to recruit, lead, motivate and retain their team

Minimum Qualifications:

• Proven track record of successful restaurant operations with a hands-on approach

• Strong administration and management skills, with the ability to promote and support sales initiatives to achieve revenue goals

• Knowledge and experience with hospitality point of sale systems

• Food Handler Certificate

• Responsible Beverage Service (RBS) Certificate

• Able to lift 60Lbs

Language Skills:

• Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations.

• Ability to effectively respond to questions from managers, clients, customers and the general public.

• Bilingual English/Spanish preferred.

Physical Requirements:

• Requires visual acuity and ability to hear to clearly communicate with managers, coworkers, guests, and vendors.

• Must be able to sit, stand. and walk for extended periods of time.

• Must be able to reach with arms and hands.

• Must be able to lift and/or move up to 60 lbs.

• Must have finger to hand dexterity to be able to grip, grasp items or equipment

Education and/or Experience:

• Three to five years experience in restaurant management

• A certificate or degree in the hospitality field, business or equivalent industry experience

Benefits:

Competitive salary with comprehensive benefits program including health, vision, dental life, 401K with match, vacation, floating holidays and sick benefits.

Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by this employee. Employee will be required to follow any other instructions and to perform any other duties requested by management.