Assistant Manager Job at Holiday Inn Express and Suites Pembroke Pines
Holiday Inn Express and Suites Pembroke Pines Pembroke Pines, FL 33028
The Assistant General manageris responsible for all aspects of operations at the hotel and provides support to the General Manager.
Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.
Responsibilities:
- Covers shifts in all departments as scheduled by the General Manager.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Adheres to all franchiseand company procedures and regulations as well as standard operating procedures.
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
- Monitor & respond to the Guest feedback on Trip advisor, OTA's etc. and hotel Medallia Customer Surveys.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 1 year
Shift:
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pembroke Pines, FL 33028: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel: 1 year (Preferred)
Work Location: One location
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