Job summary

To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with guest expectations and The Overton Hotel and Conference Center standards of product and services.

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or through the exercise of sound, reasonable judgment and initiative in the performance of job responsibilities.

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.
Summary of essential job functions
1. Oversee staff of floor housekeepers, house persons, and housekeepers by conducting daily and monthly meetings, inspecting staff work, and giving guidance so that deficiencies are corrected and standards are met

2. Train housekeepers in the standard hotel procedures and techniques

3. Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects

4. Maintains inventories of amenities, chemicals and other supplies to insure items are in stock and reorder in timely manor

5. Follow-up with all guests issues

6. Assist Manager, prepare weekly schedule for all employees

7. Assist Manager, monitor/maintain labor within guidelines

8. Assist Manager, process and approve bi-weekly payroll

9. Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work

10. Assist in Providing staffing, training, counseling, and performance reviews for housekeeping department

11. Assist in Planning, organizing, and monitor staff activities to ensure compliance with standards set by The Overton Hotel and Conference Center

12. Assist in Plan and conduct staff meetings

13. Supervise the operation of linen, uniform, supply, and storage rooms

14. Document needs of the department to furnish management with budget requests

15. Follow–up with all guests issues

16. Prepare Weekly Schedule for both Housekeeping and Laundry Department

17. Monitor/Maintain Labor Guidelines for all employees

18. Assist in Processing and approving payroll on a Bi-weekly basis

19. Assist in overseeing all laundry operations and linen inventory

20. Assist in Overseeing Uniform department

21. Meeting all management expectations to meet guest expectations on keeping cleanliness scores above or at least meeting the minimum requirement set forth by the General Manager

22. Open availability and flexibility to assist in any job duties required and requested by any member of management staff including housekeeping but not limited to other areas of the hotel.

23. Any other requirements not listed nor limited as asked by the hotel

Educational/Experience Requirements
1. High school diploma required

2. Bachelors Degree preferred

3. Minimum two years supervisory experience in hotel industry

4. CPR certified and First Aid Training preferred
Abilities Required
1. Ability to speak Spanish preferred

2. Ability to read and write basic English

3. Ability to grasp, lift, carry or otherwise move materials weighing up to 20 lbs

4. Ability to access and accurately input information using a moderately complex computer system

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Overton hotel reserves the right to make changes to the job description whenever necessary

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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