Community Healthlink’s Emergency Services Department is part of the Access Division, (“Centralized Front Door”) and represents CHL to those seeking services. The Assistant Director of Emergency Services is a member of the Emergency Services Management Team that provides supervisory and clinical oversight during the evening operational hours of the program. The Emergency Services Program (ESP) provides on-site or mobile assessment to any individual experiencing a mental health crisis, a substance-abuse crisis, or both. The ESP service is accessible 7 days per week, 24 hours per day, and is available to children, adolescents, and adults in a variety of settings within the Central and North Central areas of Worcester County.

• Assistant Director of Access Emergency Services reports to the Director of Access Emergency Services.
• Provide regular on-going clinical supervision to ES and CCS Clinicians as well as in-the-moment consultation to staff related to youth, adults and families experiencing a mental health and/or a substance use crisis.
• Ensure compliance with internal and external policies and operational/program specifications, including both the ESP program as well as the Community Crisis Stabilization (CCS) program.
• Assist with program operations including developing staffing patterns and schedules, submission of timecards, ordering supplies, interfacing with security, facilities and IT.
• Engage with internal and external treatment partners in a collaborative manner to facilitate effective continuum of care for clients served by the program.
• Identify problem areas and coordinate with Facilities team to address concerns in a timely manner.
• Provide crisis assessment, counseling and clinical intervention to individuals and families in crisis using solution-focused therapy, motivational interviewing, crisis counseling interventions.
• Collaborate with the Worcester Police Department's Crisis Intervention Team (CIT) to provide mental health and substance use disorder services as a diversion to jail.
• Provide crisis assessment, counseling and clinical intervention to individuals and families in crisis using solution-focused therapy, motivational interviewing, crisis counseling interventions.
• Develop, implement and oversee program specifications and ensure compliance with CHL, local, State and insurance policies and regulations.
• Develop and oversee Quality Improvement Projects including the collection and analysis of data to measure outcomes Work with an understanding of the Union Contract and guidelines.
• Interview, hire, orient and train new staff. Provide appraisals, and work with HR on disciplinary processes.
• Maintain budgetary goals through monitoring programmatic spending and review and correction of claims errors that impede insurance reimbursement for services.
• Lead and Co-Lead staff meetings.
• Participate in the Administrator On-Call assignment as scheduled.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

• Master's degree in a human services field
• Must be Independently licensed as an LICSW, LMHC, PhD, or PsyD
• 3 years of related experience
• Excellent written and verbal communication skills
• Strong organizational skills
• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.