ServiceMaster is looking for a Greensboro Area Manager to manage housekeepers and supervisors in the Greensboro area. This person will be responsible for overseeing multiple accounts in the Greensboro area. Prior janitorial experience is a must.

Job Title: Area Manager

Reports To: General Manager

FLSA Status: Exempt

Salary: $45,000-$50,000

Schedule: Must have a flexibility

Duties and Responsibilities include the following.

-Train employees in their job according to company standards using detailed task schedule for specific accounts in which they will work as well as instruction on proper cleaning techniques and chemical usage.

-Ensure that work, tasks, and projects in each account are performed as per the task schedule and are completed to meet or exceed customer expectations.

-Be willing to assist in performing cleaning tasks as needed when short-staffed or other circumstances arise.

-Ensure that all accounts and employees in each account have the proper supplies and equipment for accomplishing the tasks required.

-Maintain all assigned accounts within budgetary constraints (i.e., labor, supplies and equipment).

-Ensure that all equipment, supplies, vehicles and products entrusted in your care are carefully handled and maintained and that any equipment malfunction is promptly corrected.

-Establish a positive relationship with customers and maintain proper customer contact in accordance with agreed upon Quality Control Program.

-Demonstrate to all customers a sincere concern and interest in responding to and handling their requests, complaints, and other issues. Handle customer complaints and requests effectively within 24 hours.

-Follow up with customers after complaints/requests to ensure complete satisfaction.

-Review, authorize, and submit necessary timekeeping and schedule information for payroll. Provide accurate and timely employee paperwork according to company standards.

Supervisory Responsibilities: Manage shift supervisors ,Responsible for the overall direction, coordination, and evaluation of assigned accounts. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including: training shift supervisors and employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and performing cleaning tasks and projects as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software, internet software and Email.

Education/Experience: High school diploma or general education degree (GED); and 2-4 years related experience.

Certificates and Licenses:

-Valid Driver’s License

-Knowledge, Skills, and Other Abilities: Time management, Oral and written communication skills, Professionalism

-Ability to manage supervisors and employees at various remote locations

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit, and climb or balance. The employee must frequently lift and/or move up to 25 pounds.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Choose your own hours
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Greensboro, NC 27410: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person

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