Application Specialist Job at AltaMed Health Services Corporation
Overview:
Under the direction of the Clinical Applications Support Director, provide user and system support for identified clinical applications, inclusive of EMR, Referral, Case Management, and HEDIS systems, by providing technical problem-solving assistance to users regarding the operation of computer-related hardware, software, network, access, and clinic medical devices.
Responsibilities:
- Respond to requests for technical assistance in person, via phone, and electronically.
- Diagnose and resolve technical clinical system software and workflow issues while working with internal and external system users.
- Manage support tickets (work orders) in internal tracking system.
- Phone and in-person end-user support to triage computer/software/system related problems and workflows, with logical solution determination.
- Maintain public information such as forms, systems design documentation, calendars, intranet content, asset tracking, and system master files.
- Assist patients with technical issues relating to patient portal and maintain active communication with them relating to their issue.
- Perform daily systems diagnostic checklist to identify system related issues and maintain system availability.
- Stay current with system information, changes and updates, while following change management processes.
- Provide guided project coordination on identified project assignments.
- Perform identified Quality Control functions for new systems integrations, builds, workflows, and production incident management.
- Develop, publish & implement clinical workflow documentation as required, while working with end users and other Business and IT functional areas.
- Promote system functionality and workflow enhancements through analysis, design, and development, and testing.
- AA degree in Computer Science or a minimum of three years’ experience involving Clinical System IT support and projects
- A minimum of 1 year of experience involving Clinical System IT support and projects
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