Admissions Counselor Job at University of North Carolina at Chapel Hill
University of North Carolina at Chapel Hill Chapel Hill, NC 27599
Posting Information
Department
Kenan-Flagler Bus Sch-330100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
04/14/2023
Application Deadline
04/20/2023
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Specialist - Advanced
Salary Grade Equivalent
GN08
Working Title
Admissions Counselor
Position Number
20054251
Vacancy ID
P017276
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday 8am – 5pm.
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$41,000 – $50,000
Pay Band Information
To learn more about the pay band for this branch and role, please see
the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
We are seeking an Admissions Counselor (AC) to provide excellent customer service and guidance to prospective students. These interactions will be personal contact and public presentations, but primarily via the telephone and email. Through these interactions, the Admissions Counselor will provide guidance about admissions standards and enrollment in UNC’s MBA Program. The Admissions Counselor will advise prospective students on creating and refining a competitive application. Ultimately, the Admissions Counselor will help our program increase the quantity, quality, and diversity of the application pool. During the recruitment phase, the Admissions Counselor will interpret the admission criteria and shape the message to the individual student. The Admissions Counselor must understand and be able to explain the university policies and admission procedures and interpret them as appropriate to the individual circumstance. They will also possess excellent communication skills and the ability to give polished presentations about the UNC MBA program during on-campus, off-campus and virtual recruitment events. The Admission Counselor may also help coordinate applicants’ visits to classes, coordinate outreach between the MBA staff/students with prospective students, and provide regular reporting on outreach activities and the status of applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or the MBA program at large.
We are seeking an Admissions Counselor (AC) to provide excellent customer service and guidance to prospective students. These interactions will be personal contact and public presentations, but primarily via the telephone and email. Through these interactions, the Admissions Counselor will provide guidance about admissions standards and enrollment in UNC’s MBA Program. The Admissions Counselor will advise prospective students on creating and refining a competitive application. Ultimately, the Admissions Counselor will help our program increase the quantity, quality, and diversity of the application pool. During the recruitment phase, the Admissions Counselor will interpret the admission criteria and shape the message to the individual student. The Admissions Counselor must understand and be able to explain the university policies and admission procedures and interpret them as appropriate to the individual circumstance. They will also possess excellent communication skills and the ability to give polished presentations about the UNC MBA program during on-campus, off-campus and virtual recruitment events. The Admission Counselor may also help coordinate applicants’ visits to classes, coordinate outreach between the MBA staff/students with prospective students, and provide regular reporting on outreach activities and the status of applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or the MBA program at large.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
- Strong communication skills, both written and verbal. Ability and willingness to interact with people over the phone or over email as a large part of the day.
- Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
- A strong customer-service orientation.
- Ability to work in a team environment and work independently.
- Strong counseling skills including listening, guiding and problem-solving.
- Excellent professional judgment in handling demanding customers.
- Working knowledge of Microsoft Office.
Preferred Qualifications, Competencies, and Experience
- Bachelor’s degree and minimum 2 years of work experience preferred.
- Knowledge of Slate, Salesforce, or other CRM systems.
- Higher education admissions or corporate sales experience.
- Presentation skills.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Overtime occasionally, Weekend work occasionally
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