Marathon County in Northcentral Wisconsin is a great place to live, work, visit and conduct business. Our county government is highly regarded and contributes to a high quality of life by:

• ensuring public safety;
• protecting natural resources;
• preparing for emergency and disaster responses;
• protecting vulnerable populations;
• creating and maintaining a high quality infrastructure for transportation; and
• providing education and fostering economic development

Marathon County full-time employees enjoy competitive salaries, flexible schedules, and a range of excellent benefits, including:

• Pay for performance system
• Health insurance
• Dental insurance
• Wisconsin Retirement System Defined Benefit Plan
• Post employment health plan
• Income continuation insurance
• Paid Time Off (PTO) and holiday pay
• 457 deferred compensation plans
• Flexible spending account to set aside pre-tax dollars for childcare and medical expenses
• Life insurance
• Educational reimbursement program
• Employee recognition programs and a positive workplace culture

The full-time specialist primarily works with customers in a Child Support call center and walk-in environment as a member of the administrative unit in the Marathon County Social Services Department. This individual will work as part of a team providing administrative support duties enhancing services provided by Social Services primarily in Child Support. The position requires a dependable, flexible, well organized, detail-oriented individual with excellent oral and written communications skills, solid interpersonal skills, customer service-focused, team-oriented, and strong computer skills.

This opportunity may offer a future hybrid work-from-home(WFH)/remote option upon successful completion of training and meeting the WFH space requirements for confidentiality purposes.

High school graduation or equivalent. One-year general office or administrative support experience required. A vocational diploma or associate degree in a directly related field may substitute for the experience. Proficiency in Microsoft Word and Excel required. Call center experience preferred.

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

· Provides support services for Child Support staff using Microsoft Office programs (Word, Excel, PowerPoint, Publisher) and internal/external software applications such as KIDS, CARES, eWisacwis, etc.

· Provides public information and customer services supporting a wide variety of program staff/services including working in a Call Center environment answering calls and assisting walk-ins.

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, developing possible solutions, and ensuring that clients feel supported and valued.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Taking part in training and other learning opportunities to expand knowledge pertaining to organization and position.

· Performs a wide variety of administrative work including, but not limited to, imaging, scanning, copying (using multi-function devices), collating, mailing, distributing and faxing various documents.

· Performs data entry which could include using spreadsheets of other database programs. Compiles data as needed.

· Operates a computer to produce general or statistical reports, correspondence, documents and other typed materials.

· Maintains a filing system and organizes items into accessible computerized or paper files; retrieves files for staff, courts, public, etc.

· Maintains a court scheduling system.

· Assists other administrative staff in completing special projects.

· Performs related work as required.

· Active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Knowledge of general office procedures and standard recordkeeping procedures.

· Knowledge of correct grammar and spelling.

· Skill in completing basic arithmetical computations and keeping a variety of records.

· Skill in various computer applications. Ability to quickly learn new software applications. Basic knowledge of computer functions and operations.

· Ability to learn multiple step clerical procedures.

· Ability to work rapidly with records and documents free of error.

· Ability to follow established procedures in an orderly and logical manner and stick to prescribed routines without frequent supervision or specific assignment.

· Ability to multi-task, set priorities and manage time effectively.

· Ability to understand and follow written and oral instructions.

· Ability to establish and maintain effective working relationships with other employees and the public.

Starting hourly rate: $18.80/hour - $21.06/hour

Selection of the successful candidate may be made by assessment of experience and education, criminal record check, oral interview; review of references, typing test, Microsoft skills test, written background inventory, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application.

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

APPLICATION DEADLINE: Monday, December 19, 2022, 11:59pm