Position Summary
In this role the Accounts Receivable Specialist responsibilities include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts. You will also be responsible to create invoices according to company practices and submit them for approval by management or guests. Ensuring that the provision of the ABC policy are implemented & billings, collections, and charges are completed timely and accurately. Timeshare/Property Management-HOA experience preferred. Undergraduate degree preferred in accounting.

Follows all company policies and procedures, personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

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Key Duties/Responsibilities*

• Prepares, posts, verifies, and records customer payments and transactions related to accounts
• Estimating paying/non-paying owners for budgeting
• Setting the ABC (Account Billing & Collections) policy for each property according to statute, the Declaration, and BOD direction
• Ensuring that the provision of the ABC policy are implemented & billings, collections, and charges are completed timely and accurately
• Coordinating internal and external collections processes; addressing elevated owner questions and concerns are addressed
• Ensuring that Rhea properly reflects the policies and account balances
• Managing and distributing reporting
• Ensuring that fees due the management company are collected - -collection/billing fees, if any, change of ownership, estoppel, etc.
• Creates invoices according to company practices; submits invoices to
• Maintains and updates customer files, including name or address changes, mergers, or mailing
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
• Creates reports regarding the status of customer accounts as
• Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Assists in generating monthly billing statements based on the general
• Assists Accounting Manager in reconciling revenue accounts each
• Copies, files, and retrieves materials for accounts receivable as
• Relays changes of information to appropriate
• Performs other related duties as assigned

Qualities & Characteristics

• Excellent verbal and written communication
• Proficient in Microsoft Office Suite or related software as well as other accounting software
• Ability to operate related office equipment, such as computers, 10-key calculator, and
• Ability to work independently and in a fast-paced
• Ability to anticipate work needs and interact professionally with
• Excellent organizational skills and attention to detail.

Safety and Accident Prevention

• Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Completes appropriate safety training and certifications to perform work
• Follows policies and procedures for the safe operation and storage of tools, equipment, and
• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Preferred Qualifications

• High school diploma or equivalent required; Associates or Bachelor’s degree in Accounting preferred.
• At least two years of TIMESHARE/Property Management-HOA experience required.

Expected Conduct

• Utilizes professional language at all times
• Consistently models professional behavior
• Remains calm during stressful and hectic periods
• Self manages time and appropriate commitment to meeting goals
• Plans accordingly for job duties to be fulfilled when absent or taking leave
• Always presents a positive attitude with respect to the Company and co-workers
• Always represents the Company, especially when in the presence of team, vendors, and guests
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments

Physical Demands

• Stand, sit, or walk for an extended period or for an entire work
• Move, lift, carry, push, pull, and place objects weighing less than or equal to
• 10 pounds without
• Reaches overhead and below the knees, including bending, twisting, pulling, and
• Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enters and locates work-related information using computers and/or point of sale
• Reads and visually verifies information in a variety of formats (e.g., small print).

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

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