Responsible for all aspects of accounts receivable for all programs of the Good Shepherd Community excluding the skilled nursing home and apartments.

RESPONSIBILITIES

• Maintains accurate accounts receivable systems for all programs licensed under the Home Care and Assisted Living with and without dementia licensures.

• Prepares and mails all private pay statements. Electronically bills Medicare, Medical Assistance, and Third-Party billing on a timely basis.

  • Private pay statements are to be mailed by the second business day of the month.

  • Third Party billing to be submitted by the 10th of each month.

  • Medical Assistance to be submitted by the first cutoff of each month.

  • Medicare billing to be submitted by the 10th of each month.

  • Correct rejected invoices within 2 weeks of receipt, including electronic claims.

  • Long-term care invoices to be submitted by the 10th of each month.

• Maintains accurate resident accounts receivable records including but not limited to Customer Data sheets, checklists completed by the nursing department, authorizations from the county or insurance companies and census spreadsheets.

• Applies deposits to appropriate resident/client accounts at the standard set by the Business Office Manager.

• Coordinates processing of Good Shepherd Community clients refunds within 30 days of the date of discharge.

• Provides relief and scheduled shift coverage for receptionists upon request.

• Provides Business Office Manager with monthly reports for each division for proper monthly financial statements.

• Drives deposits to the bank

• Obtains the pre-authorization for Home Care clients as needed.

• Provides customer support to residents, family members, and internal customers.

• Review outstanding receivable reports on a monthly basis with the Business Office Manager.

• Serve as backup for nursing home accounts receivable coordinator.

• Attends weekly Home Care and Community Coordination meetings.

• Maintain monthly meal counts.

• Communicate with county and outreach staff regarding Medical Assistance applications pending and Medical Assistance eligibility terminations.

• Assist with year-end audit

• Performs additional functions as requested by the Business Office Manager or Vice President of Finance/CFO.

• Promotes Good Shepherds Customer Care Standards of Service, Compassion, Trust, and Respect each day; W.O.W. customers in the manner you are trained. Excellent Customer Care is an expectation and all staff are empowered to do everything in your power to make sure that everyone including residents, tenants, families, guests, and co-workers are treated with excellence.

QUALIFICATIONS

• Post-secondary accounting or business-related education and/or equivalent related experience preferred.
• Experience in Medical Assistance, Medicare, insurance and private pay billing preferred.
• Detail Oriented
• Ability to multi-task and prioritize
• Ability to switch from one task to the next with ease
• Computer experience in Microsoft Excel and Word.
• Experience with Point Click Care, rTasks, or Sansio a plus.
• Knowledge of UB04 and/or 1500 billing requirements a plus.
• Must have a current, valid Drivers License with no driving violations within the standards of Good Shepherds insurability programs.
• Ability to work with a wide variety of individuals in a fast-paced work environment.