Account Representative Job at Berkley
Company Details:
Berkley Fire & Marine is striving to be the most sought-after Specialty Inland marine risk solution provider. We are broadening our marketplace to address underserved low complexity risks – utilizing digital solutions to improve speed and ease of doing business. Creating a customer experience to allow our insureds to obtain risk solutions in the manner that they choose. While maximizing the value of our human resources to become the destination for superior talent, like you.
Berkley Fire & Marine offers insurance for preferred inland marine and related property risks throughout the United States, and is a member company of W. R. Berkley Corporation, a Fortune 500 company, whose insurance company subsidiaries are rated A+ (Superior) by A.M. Best. Responsibilities:
The successful candidate will provide technical support for Inland Marine Underwriting. You will support the underwriting process as follows:
Education Requirement
Additional Company Details: The Company is an equal employment opportunity employer.
Berkley Fire & Marine is striving to be the most sought-after Specialty Inland marine risk solution provider. We are broadening our marketplace to address underserved low complexity risks – utilizing digital solutions to improve speed and ease of doing business. Creating a customer experience to allow our insureds to obtain risk solutions in the manner that they choose. While maximizing the value of our human resources to become the destination for superior talent, like you.
Berkley Fire & Marine offers insurance for preferred inland marine and related property risks throughout the United States, and is a member company of W. R. Berkley Corporation, a Fortune 500 company, whose insurance company subsidiaries are rated A+ (Superior) by A.M. Best.
Berkley Fire & Marine has a great opportunity for an Account Representative in our Service Center, which is part of an exciting area of our business providing support of all our Inland Marine products, such as our Xpress digital product, our traditional underwriting, as well as claims.
The successful candidate will provide technical support for Inland Marine Underwriting. You will support the underwriting process as follows:
Provides support in servicing agents in accordance role responsibilities and guidelines- Reviews automatic renewals and refers accounts with large losses to SC Supervisor/Manager
- Follow the auto renewal or program guidelines to apply changes for lines of business and handles endorsements on automatic renewals in accordance with guidelines and issues to agent
- Issues new business quotes to agents in accordance with Underwriter or SC Supervisor/Manager.
- Receives first notice of loss calls and sets up claims file
- Supports agent in processing quotes through Xpress platform when system is down
- Provide or verify that notices were mailed in accordance to the tort requirements
This position will be assessed based on achievement of the following elements of performance: Attainment of goals/standards for this position; dependability (appropriate use of time and resources, including but not limited to phone use, attendance, promptness, funds or asset use; customer service/sensitivity (of internal and external customers); teamwork. Other additional elements of performance will impact this position and include key skills and other core competencies:
- Ability to understand and carry out written or oral instructions.
- Ability to effectively present information in one-on-one and small group situations to customers, agents, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to project a warm and friendly manner in all business contacts and maintain a professional relationship with fellow workers, agency contacts, and the general public
- Must consistently demonstrate the WRBC Leadership Core Competencies and Innovation Behaviors
Education Requirement
High school diploma or general education degree (GED); some college as applicable- At least three years of property and inland marine multi-state, commercial rating experience; or equivalent combination of education and experience.
- Proficient in Microsoft Office Products (Word and Excel), Must have good judgment and decision-making ability. Must manage multiple tasks and meet deadlines
Additional Company Details: The Company is an equal employment opportunity employer.
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