Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Facility Monitor at the Santa Fe Springs TLC is a supportive service-client aide for 24 homeless single women and 28 families, woman and their children, is a “front line” staff member. Functions include providing security for the facility, enforcing the program rules and regulations, as well as providing support and encouragement to the residents. The Client Ambassador works and supports the Program Case Managers.

Essential Functions

1. Support the stated mission of The Salvation Army and the Transitional Living Center in word and deed.
2. Monitor and supervise the entrance and exit of all persons at the Whittier Hospitality House.
3. Make timely rounds of the facility to ensure that residents are safe and protected.
4. Enforce the LAHSA program rules and regulations.
5. Fulfill basic housekeeping duties and assignments as directed.
6. Provide crisis intervention support as needed.
7. Maintain a helpful and friendly attitude toward residents.
8. Provide support and encouragement to residents.
9. Ensure that all Facility Monitor paperwork and records are accurate and up to date.
10. Attend staff meetings and trainings when assigned.
11. Acts according to all emergency policies.
12. Supports the goals and directives of the Program Team.
13. Follows through with all legal obligations (e.g. Child abuse reporting, accident reports, etc.)
14. Documents all resident and facility issues, incidents and/or concerns for Program Team review
15. Answers facility phone, screening, making appropriate referrals and/or taking messages when necessary.
16. Provide orientation of House Rules and program structure to new incoming residents.
17. Other duties as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

1. High School Graduate or equivalent.
2. 6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc.
3. Must obtain and maintain current CPR and First Aid certification.
4. Must receive T.B. testing annually.
5. Ability to communicate effectively, both verbally and in writing, with co-workers, supervisor, residents, outside vendors, police, other social service providers, etc.
6. Must be able to set limits and maintain professional boundaries at all times.
7. Must maintain a non-judgmental attitude in working with residents.
8. Must remain calm and follow protocol in all situations.

Skills, Knowledge & Abilities

1. Driving Test and clean MVR
2. If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.

Education

• High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)